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Frequently asked questions

Here you will find a compilation of the frequently asked questions concerning the rental of cars and trucks. You will probably also find the answer to your question here:

Which services are included in the rental price?

Initially, the rental price at Buchbinder Rent-a-Car is based on the rental period. For special rates, special offers and vehicle types, the price also depends on the kilometers driven. Basically, the rental price includes the expenses for oil consumption, for maintenance and wear and tear repairs and for the motor vehicle liability insurance. The cost of the fuel is borne by the renter. We offer our customers an own tank service, whose conditions you can see at the branches of our rental. Also not included in the rental price are AdBlue add-ons and tolls incurred by law in the country of residence. These costs are also at the expense of the renter.

Should it be necessary to process subsequent fines or traffic violations, we will charge you further, together with an administration fee. 

What happens to the personal information I provide when booking?

Our server for online reservations guarantees the security of your transactions. This system is supported by the so-called SSL (Secure Socket Layer) encryption technology. So if you hire a car on Buchbinder.com and enter your details, then this technology protects you by encrypting every exchange between your computer and your server. This service ensures important information in this way. For information on how Buchbinder deals with your data, click here.

Which additional services are available at the time of booking?

In addition to the liability insurance included in all rental contracts we offer as a liability reduction as an additional service. Here you can choose from different rates with different levels of deductibles.

What kind of vehicles can I rent from Buchbinder?

Buchbinder offers you a large selection of high-quality branded vehicles, from mini cars in the Mini-Class to 9-Seater in the premium category. In addition, you can book transporters and trucks of various sizes from us. An overview of our fleet can be found here.

How is the pickup and return of the vehicle carried out?

On the agreed date, you can receive your rental car at the desired rent station. The vehicle return is usually during office hours to an employee of Buchbinder. If you intend to return outside the opening hours, please discuss this directly with the respective rental station. In this case, a key return via the night safe is possible. 

Where can i book the vehicle?

Reservation of a vehicle is possible either via our online form, via the Service Center on +49 203 860510 or directly through one of our rental station.

When do I have to pay for my rental car?

The rental price is due at the beginning of the rental period. A deposit is required in addition (usually via your credit card, depending on the vehicle category, a cash deposit is also possible). After the vehicle has been returned, the remaining amount of the deposit will be credited back to your account, less any costs incurred.

At which age can i rent a car?

In principle, there is no minimum age for renting a vehicle with Buchbinder. However, drivers between 18 and 24 years of age (Under Age) as well as drivers who are in possession of a driving license valid in Germany for less than 12 months (Young Driver) incur additional charges. For certain, higher-class vehicle categories, a minimum age of 21 years applies. More detailed information can be found in our general rental terms and conditions

If you have not found what you are looking for, please use the form below and write us your question. We are constantly improving this area and are looking forward to your suggestions.

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