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Frequently asked questions

Here you will find a compilation of the frequently asked questions concerning the rental of cars and trucks. You will probably also find the answer to your question here:

May I get an introduction to how the rented vehicle works?

Of course our staff will make sure that you can get to know your rental car before you start. Our employees are always open to questions.

Will the car be checked for damage before the hand over?

Yes! Before and after each rental a check will take place. This way we can make sure that you can not be charged with "old damage". You will receive a signed handover protocol.

What is the procedure for picking up a vehicle at a rentalstation?

This is actually quite simple: When you have booked a car, you come to the rental station on the agreed date with the necessary documents (ID, driver‘s license, credit card). The vehicle handover is documented and you can drive off!

What documents do I have to submit when picking up my rental car?

For bookings with Buchbinder Rent-a-Car, please bring your German driver's license and your valid ID card of an EU country. Passports that are valid for at least one month will also be accepted (in this case you will also need a registration certificate for your residence).

We also need your means of payment: All accepted, internationally recognized credit cards are accepted. For the vehicle categories Mini-Class, Economy and Compact, the rental is possible upon presentation of an electronic cash card or in cash, for the remaining groups a credit card is required. These documents ensure the smooth running of your rental.

If you have not found what you are looking for, please use the form below and write us your question. We are constantly improving this area and are looking forward to your suggestions.

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