Here you will find important information about the Roadside Assistance rental
Through your Roadside Assistance, you are entitled to a replacement car, which your insurance company reserves for you directly with us.
Please clarify the cost coverage for "extras" (trailer hitch, additional driver, delivery or collection) in advance with your insurance, since these are not covered by the insurance in most cases.
It is permitted to take our vehicles overseas to many European countries.
Please inform yourself about restrictions before the planned trip at your Buchbinder station or in our Service Center.
If you require the hired vehicle longer than originally agreed, please contact your contract partner before the end of the rental period for further cost coverage. If necessary, an extension at one of our many stations is also possible at your own expense by paying with a credit card.
You are welcome to arrange an early return with us. Furthermore, one-way rentals within Germany are also possible without any problems. Exception: Sylt, where a one-way surcharge of 150€ (net) is charged for cars.
Under certain conditions, returns abroad are also possible.
You will receive the rental car with a full tank when you rent it. Please return the vehicle with a full tank.
The invoice will be sent to your roadside assistance company. Expenses not covered by the contracting company will be invoiced to you separately and must be paid at the time of rental.
Here you will find important information about the accident compensation vehicle
You should immediately inform the insurance company responsible for paying compensation if you have an accident (third-party damage) with your vehicle. In order to provide you a replacement car quickly, we need all data of the insurance.
Please arrange an extension of your rental directly through the insurance company. Principally, you have a 14-day entitlement to a replacement rental, although this may change in individual cases. You are also welcome to arrange an early return with us. In addition, one-way rentals within Germany are also possible without any problems. Exceptions: Sylt, where a one-way surcharge of 150€ (net) is charged for cars.
If you would like to travel abroad, please inform your Buchbinder station in advance. Unfortunately, in the case of a replacement rental, you cannot return the Buchbinder vehicle abroad.
The liable insurance company will cover the invoice as soon as they have received the workshop invoice. If you are entitled to deduct the VAT, the insurance company will only pay the invoice amount without the VAT. However in this case, you will have to pay the VAT. If the damaged vehicle is a company car, please provide us the company address. Of course, you will receive the original invoice. We will send the copy of the invoice to the liable insurance company.