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More transparency - more customer proximity

…this was the title of a large-scale study in which the "German Institute for Service Quality" (DISQ) on behalf of the news channel ntv in January 2018 took a closer look at the 7 leading rental car companies in Germany. From the perspective of the Regensburg car rental company Buchbinder this investigation was a complete success: With a strong second place overall, the traditional company was able to underline its claim to oppose the customer in a transparent and service-oriented manner once again.


Among other things, the user-friendliness of the website, the telephone service, customer service via e-mail and - last but not least - the financial conditions that customers expect from the various providers were examined. Especially in this subcategory Buchbinder scored strong and was the only one of the seven "test persons" to achieve a "very good". Among other things, the study certified the Regensburgers the "lowest total cost of a rental" and the "cheapest vehicles" for the small cars and the compact class, as well as the "cheapest extras", such as navigation systems and child seats. Particularly convincing was the "intuitively navigable website", which offers users various contact information and a separate complaints channel.


Understandably, Buchbinder was delighted to receive this award again. "Our employees do a really good job day in, day out, and always have one goal in mind: Satisfied customers! This goal is a central issue for the entire Buchbinder family in terms of pricing of our products as well as in terms of service and transparency This is, of course, a nice affirmation and a recognition for our employees, and I would like to thank them for their commitment to the study We all pull together so that such results can come about - and we make every effort to be even better in the future, "said Hubert M. Terstappen, Managing Director of Buchbinder Rent-a-Car

About the Buchbinder Group:

"Mobile on point." - this is the claim Buchbinder Rent-a-Car has made since its founding. Reliable and competent service, as well as high-quality rental vehicles at fair prices, this is the Regensburg car rental, which has an extensive network of stations over 152 city and airport stations in Germany, Austria, Hungary, Slovakia and northern Italy. In addition to passenger cars, transporters and bus rental, the full-range provider has gained market leadership in the truck sector in Germany and Austria over the years. Since 2015, the brand portfolio of Buchbinder Rent-a-Car also includes the modern brands GLOBAL Rent-a-Car and CaRE. Behind it is a completely new franchise concept that brings movement into the car rental market. With international locations run by franchisees and partners, the Buchbinder Group has since provided its customers with a large network of more than 5,000 rental car stations in over 100 countries. The focus is on customers whose satisfaction is the greatest maxim.

Press contact:

Buchbinder Rent-a-Car

Buchbinder corporate group

Marketing & Communication

Tel.: +49 203 3485174

E-Mail: pressebuchbinder "«@&.de


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