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Buchbinder Rent-a-Car has received multiple awards: car rental companies with the best customer service

At the Regensburg car rental, there is every reason to celebrate. The Deutsche Kundeninstitut (DKI) recently carried out a comparative study on the subject of "car rental companies" on behalf of the business newspaper Handelsblatt, in which Buchbinder Rent-a-Car was also listed. The study, which was attended by around 1,453 customers in the autumn of 2016, was based on the initial question: "What makes a good car rental company stand out?"


Here Buchbinder was awarded the "Best Customer Service" seal of approval in the car rental segment (Grade: very good).


In recent years, Buchbinder has received various awards:

  • „2nd Place“ in the category „Motor, Sport & Outdoor / Car rentals“ and the award „Best Service Quality 2016/17“ (TestBILD)
  • „High customer trust“ (WirtschaftsWoche / ServiceValue)
  • „1st Place“ im the sector „ Customer Service via E-Mail“, likewise the award „TOP 3 Car rental-Service and Conditions“  German Institute for Service Quality (DISQ) / n-tv)
  • „1st Place Costs and Conditions“ (ÖGVS / Auto Revue)
  • „Top Trip-Website 2015“ (ComputerBILD)
  • German Fairness-Award 2014: „Car rental Winner Transparency“ and „Award winner Top 3 car rental companies“ (DISQ / n-tv)

"We are very happy about all the seals of approval we have received in recent years. The awards are a validation of our skilled, reliable and service-oriented work. Already at the first contact with us, our customers feel our experience and our pursuit of quality and fairness. ", Says Hubert M. Terstappen, Managing Director, Buchbinder
Car rental.


About the Buchbinder group of companies

„Mobile on point.“ – Buchbinder Rent-a-Car has made this claim since the founding of the company. Reliable and competent service, as well as high-quality rental vehicles at fair prices, this is the Regensburg car rental, which has an extensive network of stations over 152 city and airport stations in Germany, Austria, Hungary, Slovakia and northern Italy. In addition to passenger cars, transporter and bus rental, the full-range provider has gained market leadership in the truck sector in Germany and Austria over the years. Since 2015, the brand portfolio of Buchbinder Rent-a-Car also includes the modern brands GLOBAL Rent-a-Car and CaRE. Behind it is a completely new franchise concept that brings movement into the car rental market. With international locations run by franchisees and partners, the Buchbinder Group has since provided its customers with a large network of more than 5,000 rental car stations in over 100 countries. The focus is on customers whose satisfaction is the greatest maxim.

Press contact:

Buchbinder Rent-a-Car

Buchbinder corporate group

Marketing & Communication

Tel.: +49 203 3485174

E-Mail: pressebuchbinder "«@&.de




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