65 different requests were made regarding the prices and conditions to the tested providers - taking into account different vehicle classes, rental or return locations (airport and city stations). Buchbinder was just as convincing as the customer service, which was also scrutinized. In this category special attention was paid to the availability of the customer hotlines and the fast and substantive valuable advice of the customers by phone and e-mail. The fact that Buchbinder's hotline is free of charge - unlike some of its competitors - was also rated positively by the testers.
"For me, this award is further proof that our employees take the service to the customer very seriously and that our idea is rewarded by fair conditions." A big thank you goes out to all members of the Buchbinder family for their dedication However, in our industry you have to stay on the ball all the time in order to meet the customer's needs. Which is something we have set ourselves for the future so we keep our customers satisfied. The test result of the DtGV is on the one hand a recognition of our work - but on the other an incentive for the coming months and years, "said Hubert M. Terstappen, Managing Director, Buchbinder Rent-a-Car, on the new award.
About the Buchbinder Group:
„Mobile on point.“ – Buchbinder Rent-a-Car has made this claim since the founding of the company. Reliable and competent service, as well as high-quality rental vehicles at fair prices, this is the Regensburg car rental, which has an extensive network of stations over 152 city and airport stations in Germany, Austria, Hungary, Slovakia and northern Italy. In addition to passenger cars, transporter and bus rental, the full-range provider has gained market leadership in the truck sector in Germany and Austria over the years. Since 2015, the brand portfolio of Buchbinder Rent-a-Car also includes the modern brands GLOBAL Rent-a-Car and CaRE. Behind it is a completely new franchise concept that brings movement into the car rental market. With international locations run by franchisees and partners, the Buchbinder Group has since provided its customers with a large network of more than 5,000 rental car stations in over 100 countries. The focus is on customers whose satisfaction is the greatest maxim.
Buchbinder corporate group
Marketing & communication
Tel.: +49 203 3485174
E-Mail: pressebuchbinder "«@&.de