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Customer information on the coronavirus (Covid-19)

Dear customer,

At a moment when the world is entering uncertain times, with national authorities taking extraordinary measures to contain the Covid-19 pandemic, disrupting the daily lives of our societies, we see ourselves as a provider of an essential service: contributing to the safe mobility of people and goods such as food or medicine.

Over the last two days, we have experienced an unexpected level of demand for vans, but also for cars, appearing as an alternative to public transportation and as a way to provide companies in various sectors with the means for their delivery services.

Our network remains at your service.

As the European rental leader, confronted with the decision to keep our stations open - or to close them, we consider that general interest must prevail.

Your safety, as well as the safety of our people, is our #1 priority!

In addition to the reinforced vehicle cleaning measures we have already implemented, with the systematic use of disinfectant agents, we are also currently deploying extra measures in these key stations: systematic desk disinfection between each customer and "zero contact" policy (vehicle key sealed in an envelope once disinfected).

We are here to help

Our Group, as a mobility service operator, has a 70-year tradition of service to the public and to local and international companies. Throughout this period, we will do everything in our power to continue this mission, with safety and flexibility.

Moving with flexibility

Buchbinder offers both flexible customization and free cancellation for all our customers. Our current rental conditions offer you the possibility to cancel your current or future reservation at short notice, up to 24 hours before pickup.

 

FAQ - Coronavirus

Can I travel into a designated red zone (3 identified regions in France, or Italy) with one of your vehicles?

We are not implementing any travel restrictions for our vehicles. Customers should follow local authority guidance or travel restrictions.

Can I move through any country of the European Union with this vehicle? Do I have to inform you which ?

We are not implementing any travel restrictions for our vehicles. Customers should follow local authority guidance or travel restrictions. Our standard policy & charges for one-way hires for drop off in different stations/countries applies.

Am I sure I won't be contaminated by renting one of your vehicles. Do you put in place a special preparation of the vehicles?

All our vehicles are cleaned before hire and we have implemented additional cleaning measures including sanitising surfaces within the vehicle.

What kind of prevention do you have for your staff dealing with clients from many countries?

We have advised our staff to follow all guidance from the local government and health authorities regarding preventive measures.

I have been infected or quarantined. Please can you pick up my rental car?

If you are infected, a 9 days delay has to be respected for the car to minimise any infection risk. The vehicle will remain on rent to you during this 9 day period and if the rental is not a Delivery and Collect service, then if we are able to perform the collection of the car, it may be collected after this time (but charges may apply for collection).

Do you have any insurance that covers cancellations in case of force majeure or contingencies as confinement.

We have no insurance in our portfolio that covers this risk. 

However, bookings can be easily cancelled up to 24 hours prior pick up.